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Bidvest Logistics deliver first class service to the food sector including Burger King, Nando’s, KFC and Pizza Hut. Robust IT solutions are required to meet the challenges of this highly demanding environment.

In its drive to improve customer service and delivery, Bidvest Logistics identified a fully voice-enabled solution in warehouses would deliver many benefits and enhance internal operation.

Implementing voice control using headsets rather than checklists or bar-code scanning was far more accurate and increased productivity – especially in harsh environments such as freezer chambers.

Warehouse supervisors can let the system manage replenishment activities, which speeds up the first-time pick rate and frees them to answer specific queries on an exception basis.

Cindy Howarth-Stares, Director of IT, explained:

“The use of the voice enabled Minster solution has had significant positive benefits for our business. The increased levels of accuracy combined with enhanced productivity has allowed us to continue to advance the service we provide to our customers and manage improved throughput without further impact on staffing.”

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