Providing excellent customer service is of paramount importance to Minster and essential in today’s highly competitive marketplace. Minster define this practice as the ability to offer goods at competitive prices, take orders quickly and accurately, deliver complete orders on time, and react promptly and effectively to all enquiries.
The capacity to control and improve customer service rests with the Logistics and Distribution areas of an organisation. Therefore the information systems that support this activity are critical to the success of a company.
Minster has created a flexible, user-friendly system that offers facilities for improving customer service of all key activities, including marketing, telesales, call scheduling, order picking, provisioning, goods receiving, warehousing, transport and accounts.