Success story: how we brought down a company's OTIF failure rate by 60%
Herts Full Stop wanted to improve their stock accuracy in order to meet their client's needs. Within a year, their OTIF failure rate was down by 60% and their number of customer service calls by 20%. Find out how we did it.
The situation
Herts Full Stop is an educational resources business, supplying schools, nurseries and universities with essential equipment.
They manage a complex inventory – and one that helps shape the futures of students across the country. We helped them improve their operational accuracy and meet customer needs.
What we did
We swiftly implemented a warehouse management system, transferring key customer information, warehouse information, delivery information and invoices to one easy-to-use console.
Once up and running, we made ourselves available for tech support – no matter how big or small the issue.
The results
With our new WMS in place, Herts Full Stop relocated 7,500 SKUs in just half a day. Within a year, their OTIF failure rate was down by 60% and the number of customer service calls by 20%.
Reflecting on their partnership with us, Herts Full Stop described working with us "like having an extra member in your team", never more than a phone call away.
They also describe our WMS as the "one source of truth" with regards to customer experience, demographics – and above all, the location and status of stock.
Finally, they point to the improvements our WMS made to the accuracy of their picking and the timeliness of their deliveries.
"After 36 years," they say, "Minster remains the backbone of our operation – reliable, responsive and always evolving with us."
Statistics
36 years working with Minster WMS
20% reduction in customer service calls
OTIF failure rate down by 60% a year
7,500 SKUs moved in less than 2 days
Our solutions
CORE
CORE is our entry-level product most suitable for small- to medium-sized businesses. It helps you see more and see better – and it works right out of the box. Deployed in just 24 hours, it's easy to use and easy to scale.
EDGE
EDGE is our WMS solution for larger businesses and enterprises. It shares all the key features of CORE with additional opportunities for customisation. Like all products, it comes with round-the-clock tech support from our UK-based team of real experts.
IntaData
Our IntaData solution allows you to integrate and future-proof systems. This helps improve internal coherence – as well as enabling you to take on clients regardless of their technical requirements.
CORE and EDGE: key features
Customer service experience
Procurement
Warehouse management
Voice picking
Delivery and logistics
Reporting
Our industries
Here at Minster WMS, we provide companies in a variety of sectors with end-to-end visibility and near-perfect picking accuracy – from spare parts to wholesale, from fashion to pharmaceuticals.
Frequently asked questions
What is a warehouse management system (WMS)?
A warehouse management system is a piece of software that puts you in control of all aspects of warehousing – from receiving stock to picking, packing and dispatching, from deliveries to returns.
A good WMS can improve your picking accuracy, provide end-to-end visibility into your inventory and improve the overall productivity of your warehouse.
What can a WMS do for the educational resources sector?
If your company ships supplies to schools, nurseries and universities, you'll know the importance of accuracy. A WMS gives you this in spades – first, by giving you real-time visibility into your inventory and secondly, by generating reports about your stock, fulfilment and more.
Can CORE and EDGE be integrated with other systems?
Yes. CORE and EDGE are both built to be integrated with other systems such as barcode scanners and ERPs. This means an upgrade to CORE or EDGE is a seamless transition, not a disruptive replacement.
Are CORE and EDGE scalable?
Both CORE and EDGE are SaaS (Software-as-a-Service) solutions and can be scaled easily. This means your WMS can grow as your warehouse grows – and it only takes a few clicks. It's similarly quick and easy to automate processes. Our tech support team is always available to help.
How quickly can CORE and EDGE be implemented?
At Minster WMS, our products can be quickly deployed. EDGE can be up and running within 6 weeks, while CORE typically takes just one day. Plus, with an easy learning curve, you'll be feeling the difference soon after. This means you get the best of warehouse management without any costly disruption to your operations.
Transform insights into real growth
Get near-perfect picking accuracy, end-to-end visibility and first-rate technical support with our industry-leading warehouse management systems. Book a demo and learn how we can put you in control of your warehouse operations today.
